All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

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Every order includes a tracking number for you to follow along with its journey from us to you :))

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If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

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The following shipping options are available at Sena Kbeauty:

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In Canadian Dollars, excludes taxes. Days noted are business days. eGift Cards are delivered via email for FREE within 24 hours.

* Exclude areas with remote postal codes.
** Customers may be contacted for an additional shipping cost depending on the shipping carrier.

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Local Pick Up and Delivery within Toronto & Hamilton:

• There will be an option for free local pickup in Toronto & Hamilton. We will email or text you when your order is ready for pickup

• There will also be an option for local delivery of  5 CAD for addresses within the set range. The checkout page will show you if your address is within the range.

Please note that delivery delays can occasionally occur during Canada Post high peak season. During these delays, we will keep an eye closely on your package and keep you updated.

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You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

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Sena Kbeauty is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

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Delivery Times

Although we try our best to ship your items out as soon as possible, the delivery times may vary depending on a number of factors:

• COVID-19

• Shipping company's processing times

• Custom examination (when bound outside Canada)

• Delays due to weather conditions, holidays, unexpected events

For more accurate delivery times, please refer to the post-purchase email that will include a tracking number for your order. If you did not receive a confirmation email, please check your spam folder or contact our customer support team and we will be happy to assist you. If the tracking number is absent from your confirmation email, please contact our support team and we will be happy to assist you.

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Policies

• Domestic sales tax will be applied to orders based on order destination and in compliance with federal, state, and local laws.

• For US customers, international duties and taxes are unpaid for both paid and free shipping. Your package may also incur handling fees charged by the final carrier and/or customs charges at delivery.

• Sena Kbeauty is not responsible for any fees charged at delivery. Such fees are the responsibility of the customer and are non-refundable in any form. All Sena Kbeauty policies are subject to change without advance notice. Be aware of your local customs regulations.

• Please ensure that all of your information is correct prior to submitting your order (ex. address, zip/postal code, phone number, billing address) as Sena Kbeauty is not responsible for the additional fees to reship the order.